Terms of service
Last updated: 30 July 2026
Welcome to Idha.
These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using this website, you agree to be bound by these Terms, together with our Privacy Policy, Shipping, Returns & Exchanges Policy, and any other policies referenced on our website.
If you do not agree with these Terms, please refrain from using this website.
Product Information
We strive to ensure that every product is represented as accurately as possible through descriptions and photographs.
As our collections are crafted from authentic silk using traditional weaving techniques, slight variations in colour, texture, weave, or zari are natural characteristics of the fabric and are not considered defects.
Colours may also appear differently depending on photography lighting, screen settings, and individual display devices.
Product descriptions, availability, and prices may be updated from time to time without prior notice.
Orders
Placing an order on our website constitutes an offer to purchase.
All orders are subject to acceptance and product availability.
Once an order has been placed, it cannot be modified or cancelled after it has been processed for dispatch.
In rare circumstances, we reserve the right to decline or cancel an order, including in cases of pricing errors, product unavailability, suspected fraudulent activity, or circumstances beyond our reasonable control. Any payment received for such orders will be refunded through the original payment method.
Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Shipping charges, where applicable, will be displayed during checkout.
Payments are processed securely through trusted payment service providers. Idha does not store your complete debit card, credit card, UPI, or banking information.
Shipping
Orders are shipped in accordance with our Shipping, Returns & Exchanges Policy.
While we make every effort to dispatch orders promptly, delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Customers are responsible for providing complete and accurate delivery information at the time of placing an order.
Returns and Exchanges
Please refer to our Shipping, Returns & Exchanges Policy for complete details regarding returns, exchanges, damaged deliveries, and order-related concerns.
Intellectual Property
All content on this website, including but not limited to text, photographs, graphics, logos, branding, product descriptions, and website design, is the property of Idha unless otherwise stated.
No part of this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
Third-Party Links
Our website may contain links to third-party websites or services for your convenience.
Idha is not responsible for the content, policies, or practices of these external websites. Accessing such websites is entirely at your own discretion.
Relationship with Shopify
Idha is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through this website are made directly with Idha.
By using this website, you acknowledge that Shopify is not responsible for any aspect of any transaction between you and Idha, including any injury, damage, loss, or dispute arising from products purchased through our store.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Errors and Omissions
While every effort is made to ensure the accuracy of information published on this website, occasional errors relating to product descriptions, pricing, availability, or images may occur.
We reserve the right to correct such errors and, where necessary, cancel or modify orders affected by them. If an order is cancelled after payment has been received, the amount paid will be refunded through the original payment method.
Acceptable Use
You agree to use this website only for lawful purposes.
You must not:
- Misuse or interfere with the operation of this website;
- Attempt to gain unauthorised access to our systems;
- Copy or reproduce website content without permission;
- Upload malicious software or harmful code;
- Use this website for fraudulent or unlawful activities.
We reserve the right to restrict or terminate access to our website where misuse is identified.
Limitation of Liability
To the fullest extent permitted by applicable law, Idha shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of products through it.
Nothing in these Terms limits any rights that cannot be excluded under applicable law.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website functionality, or legal requirements.
The revised version will be published on this page together with the updated 'Last updated' date.
