Privacy policy

Last updated: July 30, 2026

At Idha, we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

Our website is powered by Shopify, which provides the platform that enables us to operate our online store securely. By using our website, you acknowledge that your information will be collected and processed in accordance with this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • Information you provide when contacting us through email, WhatsApp, or our contact form
  • Device information such as your IP address, browser type, and operating system
  • Website usage information, including pages visited, products viewed, and interactions with our website

We collect only the information necessary to process orders, provide customer support, improve our services, and comply with applicable legal obligations.

How We Collect Your Information

Your information may be collected in the following ways:

  • When you place an order
  • When you contact us with an enquiry
  • When you subscribe to receive updates from us
  • Automatically through cookies and similar technologies while you browse our website
  • Through Shopify and trusted third-party service providers that help us operate our business

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Communicate with you regarding your order or enquiry
  • Provide customer support
  • Improve our website, products, and shopping experience
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements

If you choose to subscribe to our mailing list, we may occasionally send you updates about new collections, product launches, or other brand news. You may unsubscribe from these communications at any time.

Payments

Payments made through our website are processed securely by trusted third-party payment providers.

Idha does not store your complete debit card, credit card, UPI, or banking information. Payment information is securely processed by our payment partners in accordance with their own privacy and security practices.

Shipping Partners

To deliver your orders, we share the necessary shipping information, such as your name, phone number, and delivery address, with our courier and logistics partners. This information is used solely for order fulfilment and delivery.

Shopify

Our online store is hosted on Shopify. Shopify securely processes certain information required to operate our website, process transactions, and improve the overall shopping experience.

To learn more about how Shopify handles personal information, please refer to Shopify's Privacy Policy.

Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

These technologies may help us:

  • Remember your preferences
  • Measure website traffic
  • Understand which products and pages are most useful to our visitors
  • Improve website performance

By continuing to use our website, you consent to the use of cookies where permitted by applicable law.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only with trusted third parties who help us operate our business, including:

  • Shopify
  • Payment service providers
  • Shipping and logistics partners
  • Technology providers that help us operate our website

These service providers receive only the information necessary to perform their services and are expected to handle your information responsibly.

We may also disclose information where required by applicable law or to protect our legal rights.

Product Enquiries

If you contact us to request additional photographs, videos, or information about a product, any information you provide will be used only to respond to your enquiry and assist you with your purchase.

Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to safeguard your information, it is prudent to highlight that no method of transmission over the internet or electronic storage is completely secure. 

Data Retention

We retain your personal information only for as long as necessary to:

  • Process and fulfil your orders
  • Provide customer support
  • Maintain business records
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes where necessary

Once your information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information where legally permissible
  • Opt out of marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites or social media platforms. Once you leave our website, their privacy practices are governed by their own policies, and we encourage you to review them before providing any personal information.

Children's Privacy

Our website is intended for individuals who are legally capable of entering into a contract. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website functionality.

Any updates will be posted on this page together with the revised "Last updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us at idha.silk@gmail.com