Refund policy

Returns & Exchanges

At Idha, every saree undergoes multiple quality checks before dispatch. Each piece is carefully inspected for silk quality, weave, colour, finishing, and overall condition before it reaches you.

Due to the nature of pure silk sarees and the care involved in handling these products, we do not accept returns or exchanges once an order has been delivered.

We encourage you to review product details, images, videos, and descriptions carefully before placing your order. If you need additional information regarding a saree, our team will be happy to assist you before purchase.

For any assistance regarding your order, please contact us at idha.silk.gmail.com or WhatsApp +91 8882169010.

Damaged or Incorrect Orders

While every order is carefully checked before dispatch, in the unlikely event that you receive an incorrect item, please contact us within 48 hours of delivery with clear images and details of the issue at idha.silk.gmail.com.

An unboxing video is mandatory for all damage or incorrect order claims. The video must begin before opening the package and clearly show the unopened parcel, shipping label, packaging, and the condition of the saree received.

Our team will review the concern and assist you with the next steps.

Order Cancellation

Orders can only be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

Once an order has been shipped, cancellation requests cannot be accepted.