Return, Exchange and Refund Policy
Shipping
At Idha, every saree is carefully packed to ensure it reaches you in perfect condition.
Orders are processed within 4–7 days after confirmation. Once dispatched, delivery timelines may vary depending on the destination and courier service.
Standard shipping across India is ₹150. We offer complimentary shipping on all orders above ₹5,000.
Orders are processed within 4–7 business days after confirmation. Once dispatched, you will receive tracking details to monitor your delivery.
All orders will be delivered to the address provided at the time of placing the order. Please ensure that the shipping details entered are accurate, as we are unable to reroute or modify shipments once they have been dispatched.
In case a shipment is returned or delayed due to an incorrect or incomplete address provided by the customer, any additional shipping charges for re-dispatch will be borne by the customer.
For high-value deliveries, we request that you ensure you or a trusted person is available at the delivery address to receive the parcel. Idha will not be responsible for packages left unattended, delivered to an incorrect recipient, or returned due to the unavailability of someone to accept the delivery.
Please inspect the package carefully at the time of delivery. If the package appears tampered with or damaged, please do not accept the delivery. We request you to:
- Take photographs of the damaged or tampered packaging.
- Inform the delivery partner immediately.
- Refuse acceptance of the parcel.
Once a damaged or tampered package has been accepted, it will be considered as received in good condition.
You will receive tracking details once your order has been shipped.
For any assistance regarding your order, please contact us at idha.silk.gmail.com or WhatsApp +91 8882169010.
Returns & Exchanges
At Idha, every saree undergoes multiple quality checks before dispatch. Each piece is carefully inspected for silk quality, weave, colour, finishing, and overall condition before it reaches you.
Due to the nature of pure silk sarees and the care involved in handling these products, we do not accept returns or exchanges once an order has been delivered.
We encourage you to review product details, images, videos, and descriptions carefully before placing your order. If you need additional information regarding a saree, our team will be happy to assist you before purchase.
For any assistance regarding your order, please contact us at idha.silk.gmail.com or WhatsApp +91 8882169010.
Damaged or Incorrect Orders
While every order is carefully checked before dispatch, in the unlikely event that you receive an incorrect item, please contact us within 48 hours of delivery with clear images and details of the issue at idha.silk.gmail.com.
An unboxing video is mandatory for all damage or incorrect order claims. The video must begin before opening the package and clearly show the unopened parcel, shipping label, packaging, and the condition of the saree received.
Our team will review the concern and assist you with the next steps.
Order Cancellation
Orders can only be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
Once an order has been shipped, cancellation requests cannot be accepted.
Important
Every Idha saree is crafted from authentic silk and may feature slight variations in colour, texture, or weave due to the natural characteristics of silk and traditional weaving techniques. While we make every effort to represent colours as accurately as possible, slight variations may occur due to lighting during photography, camera settings, and differences in screen displays across devices. These variations are a natural part of handcrafted silk sarees and are not considered defects.
We're happy to help with any further questions. You can reach out to us at idha.silk@gmail.com or via WhatsApp at +91 8882169010
